Terms and Conditions 

Welcome to Chiliboats! These terms and conditions outline the rules and regulations for the use of our ecommerce website. By accessing this website, we assume you accept these terms and conditions. Do not continue to use our website if you do not agree to all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement, Refund Policy, and Shipping Policy and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves.

Privacy Policy

Your privacy is important to us. It is our policy to respect your privacy regarding any information we may collect from you across our website. We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we're collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we'll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

We don't share any personally identifying information publicly or with third-parties, except when required to by law.

Refund Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the product within 7 days of delivery for a refund. You will be responsible for all shipping costs. Please note that the product must be in its original condition and packaging, the product must not have been used under any circumstances, it cannot contain any signs of use or assembly, and all manuals and parts must be present. 

Once we receive the returned product, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund (for the value of the product only) to your original payment method. Please allow a few days for the refund to be processed.

Shipping Policy

We offer shipping for all our products (listed in this website) for all States in the US (except Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Marshall Island, Micronesia, Northern Mariana Islands, Palau and Armed Forces official Regions). Shipping costs and delivery times may vary depending on your location. 

We strive to process and ship all orders within 1-2 business days. Once your order has been shipped, you will receive a tracking number via email to track your package's progress.

If you have any questions or concerns regarding our terms and conditions, privacy policy, refund policy, or shipping policy, please feel free to contact us. We are here to assist you and provide the best possible experience for water enthusiasts like you!